Every artwork is made by hand in Melbourne and packed with care. If something isn’t right with your order, get in touch and I’ll sort it out.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Damaged, faulty or not as described
If your artwork arrives damaged, has a fault, or isn’t what you ordered, please contact me as soon as possible, ideally within 7 days of delivery, with a few photos of the artwork and the packaging. I’ll arrange a replacement, repair or full refund, including shipping.
Fine art prints
Prints are made to order in the size you choose, so I’m unable to offer refunds or exchanges if you simply change your mind. Please check the size before ordering, and get in touch if you’d like help choosing.
Original artworks
Originals are one of a kind. If you change your mind, contact me within 14 days of delivery to arrange a return. The artwork must come back in its original condition and packaging, and return shipping is at your cost. Once it arrives safely, I’ll refund the purchase price to your original payment method.
Refunds
Approved refunds go back to the card or account you paid with. It can take a few business days for your bank or PayPal to show the money.
Cancellations
If you’d like to cancel an order, get in touch as soon as possible. Orders that haven’t been printed, framed or posted yet can be cancelled for a full refund.
Last updated 2 November 2026.